Reference

Terms That Govern Your tq999 Account

These terms set out what you agree to when you open and use a tq999 account, including how we handle deposits via bKash, Nagad and Rocket, what conduct we expect, and how disputes are handled.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region dependentOne account per personTerms may be updated
tq999 Terms That Govern Your tq999 Account
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget inside your account dashboard to ask about specific term clauses, account restrictions or wallet transaction queries in real time.
Email Support Send detailed questions about these terms — including account eligibility, bKash or Nagad deposit disputes, or account closure requests — to our support address.
Account Help Page Your account settings page lists active term flags, pending verification steps and wallet status so you can see exactly where your account stands before contacting us.
HOW WE HANDLE THIS

How tq999 Upholds These Terms

We apply these terms consistently across every account, whether a wallet holder in Dhaka or anywhere else in our supported regions. Our account team reviews disputes against these published rules, not internal policies you cannot see.

Wallet Verification Every bKash, Nagad or Rocket transaction is matched to the account holder's registered mobile number. Mismatches trigger a manual review before funds are released.
Account Security We use encrypted session handling for all account access. If we detect login from an unrecognised device, we pause account activity and send an OTP to your registered number.
Term Change Notice When we update these terms, we notify you via the email address tied to your account at least seven days before the changes take effect, giving you time to review.
Dispute Process If you dispute a term decision — such as a withheld withdrawal or account suspension — you can submit a formal review request through live chat or email, and we respond with a written outcome.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover what we hear most from account holders. For anything not listed here, reach our support team through the contact paths above.

Yes. Every wallet transaction — bKash, Nagad or Rocket — is governed by these terms. The mobile wallet provider's own rules also apply and we cannot override their limits or holds.

We can suspend accounts immediately if we detect fraud, duplicate registrations or breaches of these terms. In non-urgent cases we notify you by email before taking action.

Submit a review request via live chat or email with your account details and the specific term you are disputing. We review and respond in writing, usually within a few business days.

We send a notification to your registered email address before changes take effect. You can also check the date at the bottom of this page to see when it was last updated.

Yes. Your access depends on whether tq999 is permitted under the laws of your local region. We do not override local legal restrictions — check your local rules before opening an account.

No. These terms allow one account per person and one account per mobile wallet number. Duplicate accounts are grounds for suspension and any balances may be withheld pending review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.